Terms of Use

These terms apply when you use the Stride app, the coach portal at portal.strideapp.net, or strideapp.net. By creating an account or using Stride, you agree to them and to our Privacy Policy. If you don’t agree, please don’t use Stride.

Questions: support@strideapp.net.

1. What Stride is

Stride is a platform that connects trainees with independent fitness coaches, and gives them tools for plans and workout logging. Coaches aren’t employees or agents of Stride. Each coaching arrangement is between the trainee and the coach.

2. Who can use Stride

You must be at least 16 to use Stride as a trainee, and at least 18 to use it as a coach. You must give accurate information and keep it up to date.

You’re responsible for your account and for keeping your password safe. Tell us at once if you think someone else has used it.

3. Payments and refunds

• Trainees pay coaches directly, by bank or InstaPay transfer or another method the coach offers, outside Stride.
• Stride never receives, holds or routes the money, and takes no commission.
• A coaching starts when the coach approves the trainee’s receipt. Stride doesn’t check transfers, and isn’t responsible for a coach’s decision on a receipt.
• Stride has no part in refunds. Any refund, or any dispute about money, is settled directly between the trainee and the coach. Stride can’t issue, order or guarantee a refund.
• Prices are set by coaches. Coaches are responsible for their own taxes and for following the law that applies to their business.

4. Your health

Stride doesn’t give medical advice. Plans come from coaches, not from Stride, and Stride doesn’t check the training advice in them. Nothing on Stride replaces advice from a doctor.

Exercise carries a risk of injury. Talk to a doctor before starting a program, especially if you have a health condition, an injury, or are pregnant. Stop and get medical help if you feel pain, dizziness or shortness of breath. You choose whether to follow a plan, and you do so at your own risk.

5. If you’re a coach

We check coaches by hand before they appear on Stride, but that isn’t a guarantee of any coach’s quality or results. As a coach, you agree that:

• your profile, qualifications and certificates are true, and your transfer details are your own;
• you’ll deliver the coaching your clients pay for, and treat them with respect;
• you’ll use your clients’ information only to coach them, and keep it confidential;
• you have the rights to everything you upload, including photos and videos.

6. What’s not allowed

You may not:

• post anything objectionable, including content that’s abusive, harassing, hateful, sexual, violent, misleading or illegal;
• harass, threaten or defraud anyone, or pretend to be someone else;
• upload false receipts, or false certificates or qualifications;
• give other people’s personal information without the right to do so;
• try to break, overload or get around Stride’s security, or access accounts or data that aren’t yours;
• copy or resell Stride, or collect data from it with automated tools.

7. Reports, suspension and closing accounts

Trainees can report a coach in the app, and anyone can write to support@strideapp.net. We review reports, and we may remove content or suspend or close an account, including a coach’s account after a report, if we believe these terms have been broken or someone is at risk. A suspended coach is hidden from the list of coaches and can’t take new clients.

Trainees can delete their account at any time in the app (Account → Delete account). Coaches can ask us to close their account by writing to support@strideapp.net. Our Privacy Policy explains what happens to your information. Deleting an account doesn’t refund anything already paid to a coach.

8. Your content and ours

You keep ownership of what you upload. You allow Stride to store, copy and show it as needed to run the service: for example, to show a coach’s profile to trainees, or a plan to the client it was written for.

Stride’s name, logo, design and software belong to Stride. We give you a personal, non-transferable right to use them only to use Stride.

9. The service

We work to keep Stride available and accurate, but it’s provided “as is”. It may change, or be unavailable at times, and features may be added or removed. We don’t promise any result from using Stride or from any coach.

10. Liability

To the extent the law allows, Stride isn’t responsible for:

• anything a coach or trainee does or doesn’t do, including the coaching itself, and payments and refunds between them;
• injury or health problems from following a plan;
• indirect or consequential losses, or lost data or profits.

Nothing in these terms removes rights you have under the law that can’t be removed.

11. Changes to these terms

We may update these terms. If we make an important change, we’ll tell you by email before it takes effect. If you keep using Stride after that, the new terms apply. The date at the top shows the latest version.

12. The law that applies

These terms are governed by the laws of Egypt, and the courts of Egypt have jurisdiction over any dispute.