Privacy Policy

Stride connects trainees in Egypt with independent fitness coaches. This policy explains what we collect, why, who sees it, how long we keep it, and what you can do about it. It covers the Stride app, the coach portal at portal.strideapp.net, and strideapp.net.

Questions or requests: support@strideapp.net.

The short version

• We don’t sell your data, we don’t show ads, and we don’t track you across other companies’ apps or websites.
• Your coach sees what they need to coach you. Other trainees see nothing about you.
• Payments go directly from you to your coach. Stride never receives, holds or handles the money, and we don’t collect card or bank login details.
• You can delete your account in the app at any time.

What we collect

If you’re a trainee

• Account details: your name, email address, and your sign-in method (email and password, Apple or Google). Your password is stored only in a protected form we can’t read.
• Profile details: your date of birth, phone number and gender.
• Intake answers: what you answer on your coach’s questionnaire, such as your goal, height, weight, experience, and any health information you choose to give. We ask for your agreement before these answers go to your coach.
• Workouts: the plans your coach writes for you, and the workouts, sets, weights and reps you log.
• Payment records: the package, price and dates of your coaching, and the receipts you upload. A receipt is a photo of your transfer, and it may show your name, account details and the amount. The app removes the photo’s location data before sending it.
• Reports: anything you tell us when you report a coach.

If you’re a coach

• Account details: your name, email address and sign-in method.
• Profile details: your date of birth, phone number, gender, photo, bio, Instagram handle, specializations and certificates.
• Business details: your packages, prices, and the transfer details clients pay you with.
• Coaching content: your plans, exercises, demo videos, templates and intake questions.

From everyone using Stride

• Error reports: when something breaks, we record what failed, where in the code, the type of device or browser, your account ID, and the addresses of the screens and requests involved, which can contain record IDs.
• Usage analytics: which screens are opened and which steps are taken, such as choosing a package or logging a workout. These events carry account IDs and other IDs, which can link a coach to a trainee. They can include how many sets you logged, and details of your device such as its model, system version, app version, language and time zone. They don’t carry names, phone numbers, email addresses, intake answers, receipts, weights, reps or exercise names, and nothing records your screen.
• Connection details: our servers and providers see your IP address, as any website does. It may appear in server logs for a limited time.

You can browse coaches in the app without an account.

Why we use it

• To run Stride: create your account, show you coaches, connect you with your coach, and let you follow and log your plan.
• To send emails about your account and coaching, such as sign-up codes, password resets, receipt decisions and your first plan.
• To check coaches before they appear, handle reports, and prevent abuse and fraud.
• To find and fix problems, and to understand how Stride is used so we can improve it.

We rely on your consent for health information, and on what’s needed to provide the service you asked for and to keep it safe for everything else.

Who sees your information

Your coach sees your name, your receipts, your coaching details, your intake answers, your plans and what you log under them. While you’re waiting to pay, waiting for approval or training with them, they also see your phone number, age and gender. They see your age, never your full date of birth. A coach only sees what you logged under their own plans, not your history with another coach.

After a coaching ends, your former coach:

• keeps seeing your name, your plans and your old receipts, read-only, until you delete your account;
• stops seeing your phone number, age and gender straight away;
• keeps seeing your intake answers and workouts for 90 days, then stops. The information isn’t deleted at that point: you keep your workout history, and your former coach can no longer see it.

Anyone can see a coach’s public profile, even without an account. Signed-in trainees see a coach’s transfer details in a payment step. Your own coach’s phone number is shown to you for WhatsApp while your coaching is pending, awaiting payment or active. Trainees see nothing about other trainees.

Stride can see the information in the database, to review coaches, handle reports and solve problems.

Service providers process data for us, only to run Stride. They provide hosting and storage, network protection, email delivery, error reporting and usage analytics, and sign-in if you choose Apple or Google. We choose providers that protect data to a standard equal to this policy.

Your information is stored and processed outside Egypt. We may also share information if the law requires it, or to protect people’s safety.

How long we keep it

We keep your information while your account exists. Your files, intake answers and profile details stay until you delete your account, apart from the limits described above. Records we keep after deletion stay for as long as we need them to run Stride and meet our obligations.

Deleting your account and withdrawing consent

Trainees can delete their account in the app: Account → Delete account. Deleting it withdraws your consent to our use of your intake answers. To stop sharing them in any other way, write to support@strideapp.net.

Coaches can ask us to close their account by writing to support@strideapp.net. We’ll stop their access, hide their profile and remove their personal details. Records their clients rely on, such as plans and receipts, stay.

When a trainee deletes their account, we remove:

• your name, phone number, date of birth, gender and email;
• your sign-in account;
• your intake answers;
• every file you uploaded, including receipts;
• notes others wrote about you, such as coach comments and reasons for rejecting a receipt;
• the data Stride stored on your phone.

Any receipt waiting for a coach is withdrawn, and any current coaching ends immediately.

We keep, without your personal details: records of your payments, coaching and workouts.

We also keep reports you sent about coaches, without who sent them. Your note stays as you wrote it, so it keeps anything you put in it.

We also keep the text your coach wrote in your plans, as written: plan names, workout names and exercise notes. Nobody can see it in Stride any more, but it stays in our database and can mention your name or health.

Some things stay for a while outside what we can delete:

• database backups, until they expire;
• sign-in logs, which keep your email for a short time;
• our error reporting and analytics providers, which keep your account’s ID for their retention period;
• our email provider’s log of sent emails, which keeps your address and each email’s subject and text;
• server logs, which keep IP addresses.

Your choices and rights

You can see and change your profile details in the app or portal. You can also write to support@strideapp.net to ask for a copy of your information, to correct it, to delete it, or to object to how we use it. We’ll answer as soon as we can.

The app only uses your camera and photos when you choose to send a receipt. You can turn that access off in your phone’s settings.

Security

Connections to Stride are encrypted. Receipts and certificates are kept in private storage and shown only through short-lived links, and your session on the phone is stored encrypted. No system is perfectly secure, so please keep your password safe and tell us if you think your account has been misused.

Age

Trainees must be at least 16 and coaches at least 18. Stride isn’t meant for anyone younger. If you believe a younger person has given us their information, write to support@strideapp.net and we’ll delete it.

Changes to this policy

If we make an important change, we’ll tell you by email before it takes effect. The date at the top shows the latest version.