Support

Write to support@strideapp.net and we’ll answer as soon as we can. Please send it from the email address on your Stride account.

Payments and refunds

Trainees pay coaches directly, so Stride never holds the money and has no part in refunds. If something went wrong with a transfer, contact your coach first.

Reporting a coach

Open the coach’s profile in the app and tap “Report this coach”, or write to us at the address above.

Deleting your account

Trainees: in the app, go to Account, then Delete account. Coaches: write to us at the address above. The Privacy Policy explains what’s removed and what’s kept.